Refund policy

Returns and Refund Policy

At Wicklow Foliage Farm, we take great pride in the quality and freshness of our foliage. As our products are natural and freshly cut, please read the following policy carefully.

Freshness & Care
All foliage is hand-picked with care within 1–2 days of your order to ensure maximum freshness and quality. Each order is carefully packed before dispatch. As our foliage is freshly cut, it is essential that it is unboxed immediately upon delivery, placed in water, and stored in a cool environment away from direct sunlight.

Natural Variation
Please note that foliage is a natural product. Seasonal growth, colour, size, and shape may vary throughout the year, and different parts of the plant may not exactly match product images shown on our website. These natural variations are not considered faults.

Reporting Issues
If you experience any issues with your order, you must contact us on the day of delivery. We require clear photographic evidence of any problem on the day your order is received.

Unfortunately, we are unable to process any claims made after the day of delivery or without photographic proof.

Refunds & Credits
Refunds or store credits are issued at our discretion. Where appropriate, we will assess each case individually based on the information and evidence provided.

We are committed to providing high-quality foliage and excellent service, and we will always do our best to resolve any concerns promptly.

To start a return, you can contact us at info@wicklowfoliagefarm.ie.